Contact

For product enquiries or information please email us using the enquiry form below. Please ensure you enter your correct email address.

You may also contact us on (02) 9750 0575 for any product inquiry information. 

For order issues, product returns or warranty claims please reply to your original order confirmation email. This contains all your order information and allows us to process your enquiry faster.

Check Out Issues

If you are having check out issues, please clear your browsing history. If you dont know how to do this, just google " how to clear browsing history" for information on how to do this. This will fix any check out issue.

Estimated Delivery Times:

Covid Lockdowns and delivery times update.

We are still open and dispatching orders on time. Our staff are working hard to get all orders out same or next business day. We are sometimes unable to answer phone calls as we are prioritising the dispatch of your orders. If you need to contact us, just send through an email using the form below and we will answer your enquiry. Due to the lockdowns, all the couriers are currently overloaded with parcels as everyone is shifting from shopping in person to shopping online. This puts a huge workload on the couriers which in turn is causiing delays to transit times. We ask you all to be patient and order well in advance as these transit times can affect our standard delivery times.

Thank You, Management, Pet Shop Direct

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